Shipping And returns

 

 Shipping

we currently offer royal mail standard delivery (1-3 days) and royal mail special delivery (guaranteed by 1pm next day). very competitive rates are calculated at checkout.

all of our worldwide orders will be charged a delivery fee which will be calculated at the checkout.

 

Returns Policy

If you are not  happy with any items from your order you may return them to us within 14 days from delivery (subject to the conditions below) for a Refund / Exchange (you can choose on your returns form). Please note your returns must be delivered to us within this time, returns received beyond these periods will not be accepted and returned back to you (or in the case of faulty items - see below).

Items must be in brand new condition and show no signs of wear with all original packaging, garment tags and labels still attached. Original shoe boxes and other containers that products are sold in are considered part of the product and must also be returned in undamaged and unused condition. Items returned without their branded packaging will not be accepted.

We do not accept items that have been damaged by wear and tear, altered or washed incorrectly (please check washing instructions on all garments before handling). When trying items on, please be sure they do not come in contact with perfumes, sprays, creams or other chemicals, and be sure to try shoes on a soft clean surface. Please ensure all items are also at a safe distance from pet hairs.

Here at The Ballers Club we inspect returns throughly to ensure the item is resaleable. If not the item will be shipped directly back to your adress and no refund will be processed.

We aim to process all returns within 7 working days of receiving the item(s) back to us. We will notify you by email once your item has been Exchanged / Refunded.  All refunds can take up to 5 working days to show on your account balance depending on your banking provider. An exchange email will be sent once the exchanged item is on its way to you, the tracking number for this will be provided in the email also.

return address:

The Ballers Club

14 carrick strand, 

strabane

BT829RN

Item Not Received?

Items are considered lost when a Royal Mail investigation has deemed that they no longer have it. An item is classified as lost by Royal Mail when it is missing for: 15 working days in the UK 30 working days for delivery to Europe 35 working days for the rest of the world. Please allow for these timescales to pass then we can investigate further. During very busy sale periods we may incur delays and we will keep you informed.

 

Faulty Goods

 

We take a great deal of care to quality-check all items thoroughly before they are dispatched, but please check your items carefully on delivery for any damage/faults and return them within the above return’s periods for a refund, store credit or repair.

All items returned as ‘faulty’ will be subject to a thorough investigation to confirm that the damage is due to a manufacturing fault and not normal wear-and-tear, which is not covered by our returns policy. All manufacturers have provided us with assurance that the item’s they are producing have been tested for the difference in an item that is faulty to one that has faults due to wear and tear. The item may need to be shipped to the manufacturer for them to assess and decide this, which can take up to 28 days.

It is our discretion as to whether we will accept a faulty item.